If you are having trouble with our site please try the following steps:
- Ensure you are using the correct username and password. Your email address is your username. If you need to reset your password, please click here: https://www.americastestkitchen.com/reset_password/new
- Make sure your browser is up to date and clear your browser's cookies and cache.
- Make sure you are accepting all cookies from our website.
- Make sure your browser has javascript enabled.
- Make sure your browser has pop ups enabled.
If the above steps aren't working you can also try resetting your browser to default settings. Please note resetting your browser will remove all of your settings (for example, saved passwords, history, your home page, and saved website-handling information).
If you are having trouble with our app please try the following steps:
- Ensure you are using the correct username and password. Your email address is your username. If you need to reset your password, please click here: https://www.americastestkitchen.com/reset_password/new
- Delete the app and reinstall it. This should bring you to the most current version.
- To use our app you need be connected to wifi or use cellular data. Please make sure you are allowing our app to use your data when not connected to wifi.
Printing Troubles
- The function of printing is a digital member only benefit. In order to access this function you will need to start or renew a paid membership. To print on the website, you must be logged into your active digital membership and allow cookies on your browser. We have also found that the Duckduckgo browser extension can prevent printing due to cookie blockage. If you have this extension please deactivate this. We recommend checking if you have any extensions on your browser that may be blocking the print function. Please make sure you have pop-ups enabled and are accepting cookies for the site.
- At the moment there are not any options to change the format and what is included in the print/print size when you print from the app. If you would like more options to we recommend printing from the website or a mobile browser. Before printing on the mobile/desktop browser, you can edit and change what and how the content will appear on the printed page. You can select the items in the "Print With" section as well as adjust the text size below.
Server Error(This site cannot be reached)
- We did consolidate our websites in the past year to one domain and this change can cause some confusion on your devices because some internet service providers store the old website in their servers which is why you may see an error message sometimes. This can happen on all devices/browsers because they are all using the same internet provider. We recommend trying to flush the DNS. Below are instructions:
If you are having issues flushing the DNS we recommend contacting your internet service provider so they can walk you through that process as well as they can reset the modem.