If you are having trouble with our site please try the following steps:
- Ensure you are using the correct username and password. Your email address is your username. If you need to reset your password, please click here: https://www.americastestkitchen.com/reset_password/new
- Make sure your browser is up to date and clear your browser's cookies and cache.
- Make sure you are accepting all cookies from our website.
- Make sure your browser has pop ups enabled.
If the above steps aren't working you can also try resetting your browser to default settings. Please note resetting your browser will remove all of your settings (for example, saved passwords, history, your home page, and saved website-handling information).
If you are having trouble with our app please try the following steps:
- Ensure you are using the correct username and password. Your email address is your username. If you need to reset your password, please click here: https://www.americastestkitchen.com/reset_password/new
- Delete the app and reinstall it. This should bring you to the most current version.
- To use our app you need be connected to wifi or use cellular data. Please make sure you are allowing our app to use your data when not connected to wifi.
Server Error (This site cannot be reached)
- We did consolidate our websites to one domain and this change can cause some confusion on your devices because some internet service providers store the old website in their servers which is why you may see an error message sometimes. This can happen on all devices/browsers because they are all using the same internet provider. We recommend trying to flush the DNS. Below are instructions:
If you are having issues flushing the DNS we recommend contacting your internet service provider so they can walk you through that process as well as they can reset the modem.